سياسة الاسترجاع

Return and Refund Policy

Thank you for shopping at Artecasso.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Artecasso, Dubai.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Artecasso, accessible from artecasso.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days by providing a genuine reason for doing so.

The deadline for canceling an order is 2 days from the date of receiving the order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: artecassodubai@gmail.com

We will reimburse you no later than 14 days from the day on which you placed the order. We will use the same means of payment as you used for the Order, and you may incur any cancellation fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The order was received in the last 2 days 
  • The product is packaged well to ensure it's not damaged in transit.

The following Goods cannot be returned:

  • Goods made to your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

On approving your return request by email, our staff will be scheduling a time to collect the product from the address provided (applicable only to returns from the UAE). Returns from other countries should be couriered at their personal risk to the below address.

Zam zam building, Industrial Area 10, Sharjah, UAE

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Refund Policy

Once the returned products are received and approved, refunds will be initiated onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

A refund will not be initiated in the below circumstances.

  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: artecassodubai@gmail.com